Field Service Technician

Many NCOs and enlisted technicians transition into civilian careers as field service technicians. The duties of non-commissioned officers and enlisted technicians in the military are very similar to a field service technician in the civilian world. The main difference is the type of equipment that the technician is servicing/maintaining/repairing is for civilian purposes rather than war fighting/defense.

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Description:

The field service technician is responsible for the installation, maintenance, operation, troubleshooting, repair and client training of equipment in an assigned territory. Responsibilities may also include training a plant’s maintenance team or other key colleagues on how to perform equipment maintenance.

Skills you will bring to the job/typical duties:

  • Install, adjust, troubleshoot and repair equipment as assigned
  • Write clear, concise daily reports to management on job progress
  • Estimate site/project manpower requirements for jobs
  • Assist in designated repair shop when no field service work is available
  • Utilize testing equipment, wiring diagrams and applications/tools available
  • Establish a preventative maintenance schedule to be carried out regularly
  • Escalate difficult-to-solve problems to the designated technical support group
  • Train customer personnel in the proper procedures for operating and maintaining products
  • Assure that all customers’ problems are handled with a minimum delay and within the allotted time
  • Monitor time and material charged to each job and maintain accurate records of work-scope performed against quoted values

Salary, Benefits and Shift

(*may vary by city and experience level):

Most field service technician roles have a salary in the $40k-$80k range annually. Overtime pay in addition to salary frequently applies; includes company benefits; may include performance bonuses. Field Service Technicians frequently receive a company vehicle, phone, laptop, etc., to help them perform their job in the field. Applicant may need to be open to regional and overseas travel including overnight travel.

Typically reports to: Field Service Manager/Director
Similar job titles: Field Service Engineer

Recent Army, Navy, Coast Guard, Air Force and Marine Corps placements for this position have included:

  • Avionics
  • Sonar Tech
  • PMEL/TMDE
  • Gunner’s Mate
  • Fire Controlman
  • Diesel Mechanic
  • Machinist’s Mate
  • Machinist’s Mate Nuclear
  • Electronics Tech Nuclear
  • Helicopter Avionics Tech
  • Electrician’s Mate Nuclear
  • Aviation Electronics Tech
  • Electronic Maintenance Tech
  • Power Production/Generation
  • Aerospace Ground Equipment
  • Satellite Communications Tech
  • Interior Communication Electrician